Before delivery: cancel any time before your appeal packet is delivered for a full refund, no questions asked.
After delivery: if you are not satisfied within 30 days of delivery and you have not yet filed the appeal, contact us and we will refund you in full.
After you file: refunds are never tied to the county's decision — instead, the Guardian Promise applies: if the county does not reduce your assessment, your next annual savings review, appeal packet, and refiling preparation are provided at no charge.
Print & Mail service ($49): refundable until your packet is printed. Once mailed, the fee is not refundable, but replacement copies are always free on request.
Cancel anytime — from your account page, by calling 855-535-8040, or by emailing admin@propertytaxguardians.com. Cancellation takes effect at the end of your current billing month; you keep your benefits through the end of that month and are never charged again after cancelling. No cancellation fees, ever. If you cancel within 7 days of your first membership charge, we refund that first charge in full.
Your appeal packet is delivered digitally to your secure account, typically within 3 business days of purchase. If you choose the Print & Mail service, your printed packet is mailed First-Class to your address on file, typically within 5 business days. When your county's appeal deadline is close, we prioritize your order — call us if you are worried about timing.
Property Tax Guardians provides information reports and self-help document preparation. You file your own appeal — we never act as your representative, agent, or attorney, and we never take a percentage of your savings. We are a private company, not affiliated with any government agency, county property appraiser, or tax collector. Savings figures are estimates prepared from public records; no outcome is guaranteed.
What we have: property and assessment information from public county records; the account details you give us (name, email, property); call recordings on our phone line (disclosed at the start of every call); and signed order records. Payments are processed by our payment processor — your card number never touches our systems.
What we do with it: prepare your savings review and appeal packet, operate your account, and meet our legal obligations. We do not sell your personal information.
Your choices: to stop receiving mail from us, call 855-535-8040 and we will remove your address. To ask about or delete your account data, email admin@propertytaxguardians.com.
If anything about a charge looks wrong, call 855-535-8040 before calling your bank — we resolve billing issues quickly, usually the same day.